What is Workforce Management?
Workforce management (WFM) is a set of processes and tools used to optimize the productivity of an organization’s workforce. It involves planning, scheduling, and managing employees in order to meet the organization’s goals. WFM includes activities such as forecasting, budgeting, and tracking employee performance. It also includes strategies for recruiting, training and retaining employees. Benefits of Workforce Management Workforce management can help organizations improve their efficiency and productivity by providing better visibility into their workforce.